Frequently Asked Questions

Everything you need to know about your Dermalogica journey.

How do I know which products are right for my skin type?

We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to ensure you select the best products for your unique concerns.

Are Dermalogica products cruelty-free and vegan?

Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan, with any exceptions clearly noted on the ingredient list.

What is your return policy if a product doesn't suit my skin?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.

How long does shipping take and can I track my order?

Standard shipping typically takes 3-5 business days. Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your delivery.

Do your products contain artificial fragrances or colors?

No, all Dermalogica products are formulated without artificial fragrances, colors, parabens, or SD alcohol to maintain optimal skin health.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.