Returns & Exchanges

We want you to be completely satisfied with your skincare journey; if you are not happy with your purchase, you may return products within 30 days of receipt for a full refund. Our goal is to ensure you achieve your best skin yet with every Dermalogica formula.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to begin the process.

2

Pack Your Products

Securely place the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing